Publications

What are the burdens of ownership?

The purpose of this study is to identify and assess the importance of proposed determinants of the growing consumer preference for renting consumer goods, as opposed to the actual transfer of ownership.

How diverse is service management research?

This publication was the outcome of group work emanating from an “Lets Talk About Service (LTAS)” workshop. We felt that examining manuscripts published in JOSM will provide researchers with valuable information that is not available elsewhere.